If you’ve raised funds that are no longer needed and haven’t transferred them to your bank yet, you can refund your donors. This action is irreversible, so please be sure you truly wish to refund your donors before moving forward with the request. Your donors will receive their funds back in an average of 7-10 business days (weekends and holidays excluded).
Please click here to submit your request to refund donors.
Alternatively, if you think our team should investigate a fundraiser, you can read more about reporting a fundraiser here.
Refunding a nonprofit fundraiser
Nonprofit donations are typically non-refundable. These donations are typically irrevocable and undesignated contributions, and there may be tax implications for the nonprofit and donors as a result of refunds.