If you don't receive the verification code within 10 minutes of requesting it, please use the "Resend code" option. If you end up receiving multiple codes, use the most recent code you've received.
If you think the phone number associated with your GoFundMe account is outdated, review this article for steps on updating your phone number.
Check the following if you're sure the right number is on file:
- Make sure you have cell service to receive the text with the code.
- Contact your mobile carrier if you suspect SMS is being blocked.
- GoFundMe doesn't support VoIP numbers (like Google Voice or Skype numbers). If your phone number is a VoIP line, you'll need to update to a mobile number.
If you're still having trouble, try these:
- Disconnect any VPNs.
- If using the GoFundMe app, try uninstalling and reinstalling the app and then request the code again.
- Try requesting the code from a different browser (i.e. if using FireFox, try Chrome instead).
- Try using a different internet connection (i.e. if you're using mobile data, try switching to Wi-Fi).
- Clear your cache and cookies, then request the code again.
If you're still having trouble, please submit this form so that our team can reset the number for you.
GoFundMe requires you to set up MFA (multi-factor authentication) to keep your account secure. We're continuously monitoring for unusual activity to prevent unauthorized access to your account, and we may prompt you to verify your MFA phone number during sensitive actions or if there's a need to confirm your identity.